Accessibility Statement for the Be Norfolk website


This accessibility statement applies to the whole of the Be Norfolk website at

This website is run by Norfolk County Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 400% without the text spilling off the screen and without content being truncated or overlapping
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • navigate most of the website using a screen magnifier

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We believe this website to be largely compliant to Web Content Accessibility Guidelines version 2.1 AA standard.

Issues affecting voice recognition software users

  • It may not be possible to directly operate some links and buttons using voice commands, although they can all be operated using the “mousegrid” feature.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please email us at

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Our offices have audio induction loops, or if you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter. To contact us, please email us at

Technical information about this website’s accessibility

Norfolk County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-accessible content

Not applicable.

Non-compliance with the accessibility regulations

WCAG 2.1 level A

  • All identified areas of non-compliance have been remediated and resolved.

WCAG 2.1 level AA

  • All identified areas of non-compliance have been remediated and resolved.

Disproportionate burden

Not applicable.

Content that’s not within the scope of the accessibility regulations


The maps on the website are not provided for navigational purposes, so they are exempt from the accessibility regulations.  Despite this, as we feel that our maps are central to a good user experience, we have invested a considerable amount of time to make these areas as accessible as possible. Specifically, we have worked hard to ensure that non-mouse users are able to use the maps in a natural and meaningful way. 

What we’re doing to improve accessibility

Where practicable we will continue to work with accessibility partners to ensure ongoing compliance.

Preparation of this accessibility statement

This statement was prepared on 21 March 2023. It was last reviewed on 21 March 2023.

This website was last tested on 15 March 2023. The test was carried out by Test Partners Ltd.

We followed GOV.UK guidance on deciding how to check the Be Norfolk website as follows:

  • We used an automated website mapping tool to identify all the pages and documents on the website.
  • We grouped the pages according to type, such as all the Activities pages, Itinerary pages and News pages.
  • We manually assessed every page to determine the level of consistency within the group and the type of content on those pages.
  • We manually assessed all the “unique” pages such as the home page and Favourites to determine the type of content on those pages.
  • We identified a minimum representative subset of pages that contain examples of the most common layouts, components and features, including:
      1. The header and footer.
      2. Important “unique pages”.
      3. Components used on multiple pages, such as the Share overlay, View on Map overlay and Photo gallery overlay.
      4. Pages with informational images, images of text and video content.
      5. Interactive elements such as interactive maps, carousels and drag-and-drop functionality.
  • We conducted a manual WCAG audit on the representative subset of pages.
  • We conducted automated accessibility testing of all the pages.
  • We conducted assistive technology testing with screen readers, a screen magnifier and voice recognition software as recommended by the Government Digital Service.
  • We will conduct further rounds of retesting until all the WCAG non-conformances have been fixed.

The testing revealed some issues that have been fixed but not verified.